Wonderkind Technologies

Customer Success Representative

€2300 tot €2700 per maand Amsterdam
Snel solliciteren

Wat krijg je?

  • €2300 tot €2700 per maand
  • 25 Vakantiedagen
  • Daily provided lunch
  • Free boxing classes with the team
  • Cool Friday afternoon drinks
  • An inspiring and entrepreneurial work environment

Wat is vereist?

  • Troubleshooting
  • Communication
  • Time-Management
  • Willingness to learn
  • Commercial awareness

Extra informatie

  • Rijbewijs:
    Nee, niet verplicht
  • Dienstverband:
    Fulltime

Vacature

As our Customer Success Representative (CSR) you will provide a helping hand to our Partners who are growing their business with Wonderkind's Talent Attraction Technology.

Our Customer Success team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Wonderkind and the industry works.

Your Objective:

Maximise customer happiness through support and service.

As our Customer Success Representative you will:

  • Manage all support inquiries from customers from A to Z and come up with solutions that exceed the expectations of customers/ customer SLA and positively boosts the relationship.

  • Master the CRM system keeping all customer information up-to-date and providing customer insights analytics.

  • Weekly reporting to the CSM on the progress within customer’s campaigns and providing suggestions for improvements on the service towards customers.

  • Execute reports and lead meetings for clients on performance and making suggestions for campaign improvement.

  • Set up and prepare new accounts to enhance a successful onboarding of our new partners.

  • Make suggestions to optimize quality and scalability in customer success processes

  • Analyze, consult, implement, target and optimize customer’s campaigns making recommendations to customers and ensure customer objectives are met

Who are we looking for? 

  • Someone with a “getting things done” mentality with an entrepreneurial mindset

  • Find creative problem solving fulfilling & challenging

  • Have a passion for helping businesses grow and curiosity about the (Recruitment) tech industry

  • Thrive in a dynamic environment and are comfortable with ambiguity

  • Adapt quickly to changing priorities and customer needs

Required competences: Troubleshooting, Communication, Time-Management, Willingness to learn, Commercial awareness.

Why should you join the team?

  • Daily provided lunch 🥖

  • Free boxing classes with the team 🥊

  • Cool Friday afternoon drinks 🥂

  • An inspiring and entrepreneurial work environment 🚀

Andere vacatures voor jou

Solliciteren = zo gebeurd

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