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Vacature

Customer support & application management officer in Enschede

Do you have the ambition to work for a world leading company in terms of wireless technologies? Are you interested in the newest ways of serving customers and managing applications? Do you want to know everything about the newest Audio Video accessories, with connected mobile apps and integrated Bluetooth technology? Then Universal Electronics is looking for you!

Universal Electronics produces universal remote controls, antennas, wall mounts, Bluetooth related products and other Audio Video accessories. These products are sold worldwide under the brand "One For All". A unique opportunity to combine application management skills and to play a part in the customer experience!

Wat ga je doen?
What does your day look like?
As a representative, you will not just be handling phone calls, or writing emails. You will also be chatting with customers, developing online support content (e.g. FAQ´s), responding to customer reviews on big e-tailer websites like Amazon, handling defective products, exchanging them, or upgrading them.

You will be joining the department Customer Support Centre that offer service to 14 countries in 6 different languages (English, German, French, Spanish, Italian, Dutch). This department is part of the Marketing & Communications team and works very closely with the Product Management team. This cooperation gives the CSC department, and its team members, the opportunity to really make a difference for customers. You have a crucial role in interacting with the development team. After all, you are the ears of the company, and faults or improvements regarding the products will be something that you should address to the developers. It´s way more than customer contact!

Vereisten

Wie zoeken wij?
Who are we looking for?
* You have a bachelor´s degree
* You speak native German and fluent English
* You are able to interact with the use of different channels (mail, socials etc)
* You are customer focused & able to work independently
* You are looking for a job for at least one year

Wat bieden we jou?
* Weekly paymentkelijkse uitbetaling van je salaris
* Working in an interesting environment; upgrading your C.V.
* Excellent job opportunity to combine with your studies
* An exciting opportunity to play a role within a small international team (+/- 10 colleagues) that provides high quality services in Europe
* Excellent working conditions
* Flexible working hours, depending on the workload
* Free access to our Goodhabits-platform with over 100 training modules.

Interesse?
Solliciteer bij voorkeur via dit platform, via Zoekbijbaan.nl. Op deze manier hebben wij direct inzicht in jouw (up-to-date) profiel en zullen wij z.s.m. contact met je opnemen!

Regio

  • Enschede
  • Almelo
  • Hengelo
  • Rijssen-Holten
  • Lochem

Vakgebied

  • ICT

Branche

  • Telecommunicatie

Salaris

  • < 1750
  • 1750 - 2500
  • 2500 - 3500

Aantal uren per week

  • 12 - 24
  • 24 - 32
  • 32 - 40

Studieniveau

  • HBO

Rijbewijs

Er is geen rijbewijs vereist